Complaint & Resolution Policy
At our Company, customer satisfaction is important to us. This policy outlines how complaints are received, reviewed, and resolved for all subscription and one-time vehicle wash services.
1. Raising a Complaint
Customers may submit complaints through our official customer support channels including phone, email, website, mobile application, or other approved communication methods.
2. Information Required
To process a complaint efficiently, customers may be requested to provide:
* Customer Name
* Registered Mobile Number
* Vehicle Registration Number
* Booking / Subscription Details
* Service Date
* Description of Concern
* Supporting Photos or Documents (if applicable)
3. Complaint Reporting Timeline
Complaints relating to service quality, vehicle condition, billing concerns, or operational issues must be reported within 24 hours from service completion. Delayed reporting may affect review eligibility.
4. Investigation & Review
All complaints will be reviewed internally and may require verification of service records, booking details, operational logs, customer communication, and supporting evidence before resolution.
5. Resolution Process
Where applicable, resolution may include:
* Service clarification
* Corrective action
* Rewash approval
* Service adjustment
* Refund or credit (if approved and applicable)
Resolution outcomes shall be determined based on review findings and applicable service policies.
6. Exclusions
Complaints relating to pre-existing vehicle conditions, undisclosed damage, normal wear and tear, weather impact, vehicle access limitations, personal belongings left inside the vehicle, or events beyond operational control may not qualify for compensation.
7. Limitation of Liability
To the extent permitted under applicable law, the Company’s liability shall be limited to the value of the affected service and shall exclude indirect, incidental, or consequential losses.
8. Policy Updates
The Company reserves the right to revise or update this policy without prior notice.
9. Acceptance
By using our services, customers acknowledge and agree to this Complaint & Resolution Policy.
