Customers may cancel their booking subject to the following cancellation and refund terms:

1. Cancellation Within 24 Hours

If a booking is cancelled within 24 hours from the exact date and time of booking, the customer will be eligible for a 100% refund of the booking amount.

2. Cancellation Between 24 and 48 Hours

If a booking is cancelled after 24 hours but within 48 hours from the exact date and time of booking, the customer will be eligible for a 50% refund of the booking amount.

3. Cancellation After 48 Hours

If a booking is cancelled after 48 hours from the exact date and time of booking, the booking amount will be non-refundable.

4. Cancellation Confirmation

If a customer attempts to cancel a booking after the applicable refund period, a confirmation message will be displayed:

“Your booking amount is non-refundable as the cancellation is being made after 48 hours. Are you sure you want to cancel?”

The customer must select “OK / Confirm Cancellation” to proceed. If the customer does not confirm the cancellation, the cancellation request will not be processed.

5. Invoice and Booking Confirmation

The applicable Booking Cancellation & Refund Terms & Conditions will be clearly mentioned in the client’s invoice, booking confirmation and/or payment receipt generated at the time of booking.

6. Automatic Refund Calculation

The system will automatically determine the customer’s refund eligibility based on the exact date and time of booking and the exact date and time of cancellation.

The applicable refund will be calculated as follows:

  • Within 24 hours: 100% refund

  • More than 24 hours and within 48 hours: 50% refund

  • After 48 hours: No refund

The applicable refund amount will be calculated automatically by the system according to the cancellation time.